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Connectivity and viewing requirements

For the best presentation viewing experience, we recommend the following:

Windows

o Microsoft Windows 10

o Recommended browser Google Chrome

o Google Chrome, Firefox, Edge, or Safari on your laptop/desktop. (avoid using

Internet Explorer, please use Edge as IE is no longer supported by Microsoft)

o Broadband Internet connection

 

Mac

o Mac OS X 10.5.7 or later

o Recommended browser Google Chrome

o Apple Safari, Mozilla Firefox, or Google Chrome

o Broadband Internet connection

 

Phone and Tablet Technical Requirements

Playback requirements for mobile platforms are as follows:

 

iPad requirements

o iPad3 or later

o iOS 9 or later

o Apple Mobile Safari™

o Wi-Fi or cellular data connection (3G or higher)

 

iPhone/iPod requirements

o iPhone 8.0 or later

o iOS 9 or later

o Apple Mobile Safari

o Wi-Fi or cellular data connection (3G or higher)

 

Android requirements

o Android™ 4.0 or later (on-demand), Android 4.4.x (live).

o Android browser

o Wi-Fi or cellular data connection (3G or higher).

 

Microsoft Surface

o Windows 8 or higher

o Wi-Fi or cellular data connection (3G or higher).

 

FAQ - Frequently Asked Questions

Q. Why doesn't the presentation appear?

A. If you're using a pop-up blocker, configure it to allow this site's pop-ups. You will need to change settings in your browser.

B.  Player volume: Look for volume icon inside the Player.

C. Refresh your browser:

o Mac Chrome: Hold Shift and click the Reload button. Or, hold down Cmd and Shift key and then press R.

o Mac Firefox: Hold down the Shift and click the Reload button.

o Mac Safari: click the refresh button on the address bar or press Cmd + R

o Windows Chrome: Hold down Ctrl and click the Reload button or Hold down Ctrl and press F5.

o Windows Firefox: Hold the Ctrl key and press the F5 key Or, hold down Ctrl and Shift and then press R.

Q. Why can't I hear audio?

Check that the computer you are using has speakers.

Check your volume controls. There are three areas you may find volume controls:

o Player volume: Look for volume icon inside the Player.

o Computer volume: Adjust the volume slider and confirm that Mute is not selected.

o External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.